1. How long are shipping times?
Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Charminizza has an estimated delivery time that you can find in each product description.
2. What is your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic and we will give your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3. Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual project. Sometimes, orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of these three things: recycle it, donate it or enjoy it.
4. What happens if I receive the wrong item?
If there is an issue with your order - if it is the wrong size, colour, defective or otherwise not exactly what you wanted - then simply notify us and we will give you refund. You will not asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you did not get the exact product you expected, just let us know and we will get you a new one.